I always feel that PN has something special - the people. Not only our gangs but guests who stayed with us. Every individual is like a magnet, you attract people who share similar interest & quality.
Surely PN is not an ideal place for people who look for luxury or clinical comfort, but a place where you can find sincere people who truly want you to feel happy (Mandarin Oriental and Penisula certainly make guests very happy, but what about the staff? do they also feel very happy?).
'People' is everything we have, so we will try our best to keep everyone happy-from staff to guests.
So how to keep staff happy?
listen to them (encourage them to comment on things, give them time), support their passions (right people in the right place, help them to find their passions), make sure they have time for rest (decent amount of holidays), add value onto them (let them build up more skills), give them freedom (no lunch hour- eat whenever they want, no time card- but still need to be on time, anyway it's all about self-discipline), be fair (give what they deserve, not the standard set by the industry), eventually no hierarchy (we are each others teacher)
By the way if PN gangs think something is not as promising as mentioned above, please come to have a chat or drop your line in the suggestion box (on the kitchen wall) :)
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